FAQ

Which rotary rebuild kit do I need to rebuild my engine?

This is the most common question we get, and there is no magical answer to it. Rebuild kits range anywhere from a couple hundred dollars to well over one thousand. Our most common returns are from people ordering a rebuild kit before they disassemble their engine.

We suggest that you tear your engine down first before purchasing a rebuild kit. This will prevent you from ordering parts you may not need or not ordering enough parts for your rebuild. A good place to check differences between our rebuild kits is our Rebuild Kit Chart.

Please don't ask us for a complete rebuild kit, everybody has a different definition of a complete and entire rebuild kit, we cannot possibly accommodate every single situation.

A good place to start with any rebuild, especially if it's your first, is our comprehensive Rotary Engine Rebuild DVD.

My order failed, but the money was taken out of my account, why is this?

This appears to happen when you use an incorrect billing address. Our credit card processor requires the correct billing address for the credit card you are using.

If you use an incorrect billing address our processor will decline the transaction and your bank will have the money pending until they figure out it, usually a couple days. Be sure to use your correct billing address associated with your credit card, failure to do so will put your funds in a state of limbo with your bank and if you don't have enough funds for a second try even with a correct billing address your order will be declined again for lack of funds.

I'm paying with PayPal, but my order didn't go through for some reason, why is this?

If you don't have a PayPal business account typically you cant make a payment over $500 at a time, and even then payments need to be moderately spaced apart. Please keep this in mind when placing larger orders via PayPal.

What is your return policy?

Ship the parts back to us with a copy of the invoice and a note saying you would like to return the parts. There is a 20% restocking fee on returned items. This is why we suggest tearing your engine apart before ordering a rebuild kit, see here: Atkins Rebuild Kits

How much would my order cost in my country's currency?

You can convert any currency here.

What type of payment do you accept?

We accept all major credit cards and Paypal payments via the website.
Due to the recent influx of credit card fraud, if you place an order on our website and are a new customer we may ask you to fill out a Credit Card Verification Form and fax back to us with a copy of your ID and other pertinent information, this is to protect us and you as a consumer, please bare with us. We also can accept wire transfers if you have no other payment methods available to you.

Will I be charged tax on my order?

We will only charge you tax if we are shipping to Washington State, however if you are an international customer your own countries customs will probably charge you a VAT tax. Typically customs fees will cheaper if your items are shipped via USPS, and more expensive with UPS. We are not responsible for your country's customs fees. That is the customers responsibility.

What does the cryogenically treatment process achieve?

See this page explaining the Cryogenic Process

Can i swap or omit parts in rebuild kits?

No.

Will UPS ship to a Post Office Box (PO Box)?

No.

Still have a question?

Please contact us.